Terms and Conditions

Make your holiday a relaxing and joyful time by knowing as much as possible about our wonderful property. Please read these terms and conditions.


In consideration of the mutual covenants and conditions herein, Red Rock Retreat does hereby rent to Guest the Rental property, with the following terms and conditions:

DAMAGE DEPOSIT – A damage deposit “hold” of $500 will be placed on credit card on {BSDRSDATE} and will be released within 7 days after departure date unless damage or excessive cleaning have occurred.  If damage deposit does not cover damages incurred an invoice will be sent or we can pursue other avenues of restitution.

PAYMENT –- An advance payment equal to 30% of the total amount is required upon booking the reservation or full payment if less than 60 days prior to your arrival. The balance of rental is due sixty 60 days before your arrival date. The reservation is not confirmed until the deposit is received.

CHECK-IN / CHECK-OUT TIME – Check-in time is after 4:00 PM and Check-out time is before 10:00 AM. Early check-in or late check-out requests must be discussed with Red Rock Retreat in advance. Cleaning staff arrive at 10:00 AM sharp. Please do not arrive early or depart late as this will adversely affect the ability of our housekeeping staff to prepare the premises for occupancy.

CANCELLATIONS – Your dates will be made unavailable to any other party.  A cancellation request greater than 60 days prior to arrival date will be refunded, and less than 60 days of arrival date will be nonrefundable.  For extra piece of mind, we suggest that guests purchase travel insurance with coverage for last minute cancellations. A service fee of $175 applies to ALL payments on refundable cancellations. We will not issue refunds for no-shows, shortened stays because of late arrivals, early departures, inclement weather, changes of travel plans / fear of travel, acts of God / nature, or power / utility outages.  Red Rock Retreat reserves the right to cancel the reservation with full refund should the property be unavailable due to uninhabitable conditions, of if there is no physical access to the Property. 

TRAVEL INSURANCE – WE HIGHLY RECOMMEND obtaining travel insurance for your trip. Emergencies happen when you least expect them such as sickness, accidents, death of a loved one, severe weather events and pandemics. It is very rare, but mandatory evacuations can happen. Red Rock Retreat cannot afford be your travel insurance company and refund or move bookings for the cost of inconvenience that such unforeseen events can have on vacation plans. Note that there may be an option to purchase CFAR (Cancel For Any Reason) insurance. Guest should review coverage options and make decisions on what coverage to obtain.

UNAUTHORIZED REFUNDS – This property does not honor, recognize, or abide by any refund that overrides our Cancellation Policy, Refund Policy, Vacation Protection Policy, or any other Clause or Policy in this Agreement. Only Red Rock Retreat can authorize and/or initiate a refund. If a listing service, or credit card provider, or any other source, refunds money from Red Rock Retreat’s account for any reason, including for extenuating circumstances, you remain responsible to pay in full. In that case, immediately submit full payment directly to us, within 20 days of the refund. You are liable for all court costs, credit card fees, arbitration costs, and attorney fees, if it is necessary to enforce payment or collection of this contract through the courts. False charge-backs will incur treble damages.

PETS – This is a private Rental Property and pets are NOT allowed. If any sign of a pet is discovered, then Guest authorizes Red Rock Retreat to charge Guest an additional minimum $500 cleaning fee. Red Rock Retreat has the right to evict Guest and all occupants immediately with no refund for the balance of the remaining reservation if a pet is discovered.

NO SMOKING – Smoking is NOT permitted inside the home.  If any sign of smoking, vaping, or any other smoking product, Guest authorizes Red Rock Retreat to charge Guest an additional minimum $500 cleaning fee and will billed for any costs associated with odor removal above and beyond the Rental Deposit amount.  Sedona is in an extremely high fire risk area.

POOL HEAT – Pool heat is an optional charge that is in addition to the rental and varies based on length of stay and time of year. Please ask for a quote.

HOUSE PARTIES – House parties and events are strictly prohibited and are grounds for immediate eviction and forfeiture of your deposit and rental amount. No fraternities, school, civic, or other groups are allowed. Arizona has recent laws enacted regarding parties and events in vacation rentals.  Violations of these rules are grounds for immediate termination of stay with no refund of any kind.

QUIET ENJOYMENT– This is a residential neighborhood. Guests are required to observe regular quiet hours (10:00 PM to 7:00 AM). Excessive noise in the outside areas is not allowed at any time. Noise disturbance may result in eviction. Guest assures the Red Rock Retreat that the Guests will conduct themselves in a manner inoffensive to neighbors.  Offensive conduct could include, but is not limited to, the use of vulgar language, playing loud music, reckless driving/speeding or rude/sexual behavior which can be heard or seen by our neighbors. If the Guest or Guest’s invitees choose to be outside after 10:00 PM, noise and talking must be kept to a low level so that it cannot be heard by the neighboring homes. If complaints are received from neighbors concerning violations of this paragraph, Guest may be immediately denied continued occupancy and will forfeit their deposit and rental amount.

ACTS OF GOD/CONSTRUCTION NOISE – Red Rock Retreat shall not be liable for events beyond its control which may interfere with Guest’s occupancy, including but not limited to, Acts of God, acts of governmental agencies, fire, strikes, emergencies, inclement weather, pandemic, utility outages and construction noise from nearby sites. NO REFUND will be offered in these circumstances.

WEATHER AND ROAD CONDITIONS – The home has easy access on paved roads. Though significant winter storms are rare road surface conditions are not guaranteed at any time and roads are often not serviced by snow plows. No changes or refunds will be given for Guest’s fear of driving on roads. There are no refunds given due to weather. We do not provide transportation or take responsibility for towing service or vehicle damage/loss incurred on public or private roads or while at the property.

COMPLIMENTARY WIFI – Complimentary WIFI is provided for your convenience via broadband service. Log in instructions are provided inside the welcome book in the home. Red Rock Retreat cannot guarantee internet/WIFI connection availability, speed and quality at all times. No unauthorized/copyrighted/pirated downloads are allowed. If the provider/authorities inquire or notify Red Rock Retreat about such download that took place during your stay, Red Rock Retreat will turn over your information to the requesting parties.

FURNISHED RENTAL AND SUPPLIES – The Rental Property is a fully furnished property that includes bedspreads, linens, blankets, pillows, towels, fully equipped kitchen, TVs, and furnishings. A limited starter supply of paper products, bath and dish soap are provided, but will not be replaced if consumed during your stay so we recommend bringing additional personal items with you.

REPAIRS & SERVICE CALLS – We take pride in maintaining our home and perform regular maintenance to keep everything in good working order. It is impossible, however, to guarantee that all appliances, hot tub, fireplace, etc. will be in working condition 100% of the time. We will, however, make every effort to correct any problem you encounter during your stay as soon as possible. Non-emergency maintenance issues will be handled during normal business hours.  While we will attempt to correct all issues as quickly as possible, no refunds will be made for mechanical failures of hot tub, appliances/electronics, HVAC,  interruption/loss of utilities, (including cable TV, power, or Wi-Fi) or insects entering the home.

PERSONAL ITEMS, VALUABLES and ELECTRONICS – Red Rock Retreat is not liable for damage, loss, or theft of items you bring to the home. This includes, but is not limited to, items damaged by electrical surges or lightning, burglary when you are at or away from the home, or items left accidentally after your stay is complete. If you leave something behind that you want returned to you, please contact us as soon as possible. In this event, you will be responsible for shipping and handling costs, which must be paid by you or deducted from your Rental (damage) deposit.

MINIMUM AGE AND MAXIMUM OCCUPANCY – Guest must be at least twenty-five (25) years of age to rent this Property, and provide a copy of valid government-issued photo ID within 72 hours of booking acceptance. You agree and affirm that the 5 bedroom property is to be occupied by a maximum of 14 guests and 4 bedroom property to be occupied by a maximum of 10 guests at any time during your stay, whether inside the dwelling and/or on the property grounds. No third party rentals: Guest signing this agreement must physically occupy the property during the entire rental period. Any reservation obtained under false pretense will be deemed to be canceled by the Guest; you or any member of your party will not be permitted to check in, and if already checked in, may be required to vacate the property immediately. Violation of these terms will result in immediate termination of stay, and forfeiture of your Deposit and rental amount.

LIMITED SHORT-TERM RENTAL –  It is expressly understood and agreed that this is a short-term vacation rental and is not a lease or other long-term residential tenancy agreement. This Agreement is only for the licensed use of the Vacation Rental for the stated reservation dates. It creates no property rights in you and no rights to renewal or for recurring usage. You shall not sublet the Vacation Rental or any part of it and shall not assign any interest (in whole or in part) to this Agreement or any rights hereunder.

NO DAILY MAID SERVICE – Rates include a one-time linen-towel setup. While linens and bath towels are included in the home, daily maid service is not included in the rental rate.

HOME ACCESS – You agree to allow Red Rock Retreat and/or their agents reasonable access to the Vacation Rental during your stay if requested. Such access may be necessary to resolve maintenance related issues you report. In the event of an emergency, the Vacation Rental may be accessed without prior notice or permission.

FIRE PIT – Fire pit must be operated and closely monitored by a capable adult at least 23 years of age. Keep minors at a safe distance away from the fire when it is in use. The Guest that signs this agreement will be responsible to tell all other members of Guest’s party of all potential hazards and rules of the gas fire pit. Red Rock Retreat is not responsible for any damage, loss or injury resulting from Guest(s) use of Fire pit. Guest(s) will be responsible for any fire damage/loss/injury resulting from operation of the Fire pit. Fire pit use is strictly at Guests’ own risk.

INDEMNITY – Red Rock Retreat does not assume any liability for loss, theft, damage or injury to Guest, his/her guests or other occupants in the Home. The Guest, for himself/herself, his/her heirs, assignors, executors and administrators, fully releases and discharges Red Rock Retreat from any and all claims, demands and causes of action by reason of any injury or whatever nature which has or have occurred, or may occur to the Guest, his/her guests or other occupants of the Home as a result of, or in connection with the occupancy of the Home and agrees to hold Red Rock Retreat free and harmless of any claim or suit arising there from.

JURISDICTION & VENUE – This Agreement is made in, and shall be governed solely by the laws of, the State of Arizona without regard to conflict of laws principles. If for any reason a claim proceeds in court, such action may only be brought in the state or federal courts in Phoenix, Arizona, and each party hereby submits to the exclusive jurisdiction of those courts for the purposes of any such proceeding.

POOL AND HOT TUB WAIVER, RELEASE AND INDEMNITY – The Property consists of a residence and certain other improvements including a swimming pool and hot tub (the “Pool” or “Hot Tub”). Guest understands that Red Rock Retreat is not responsible for supervision of and will not supervise use of the Pool or Hot Tub and Pool or Hot Tub area by Guest, Guest’s immediate family, Guest’s invitees or other persons who may come upon the Property during the term of the rental. Guest further understands and is aware that use of a Pool or Hot Tub and Pool or Hot Tub area involves a risk of injury to any and all parts of my body, and that use of the Pool or Hot Tub and Pool or Hot Tub area by Guest, Guest’s immediate family and Guest’s invitees will be undertaken with knowledge of the DANGER involved. Guest, on behalf of itself, members of its immediate family and its invitees, hereby expressly and freely agrees to assume and accept all risks of injury or death which may result from use of the Pool or Hot Tub and Pool or Hot Tub area and to advise all others using the Pool or Hot Tub and Pool or Hot Tub area during the term of the rental of such risks and danger. Guest further agrees to take all reasonable precautions to prohibit unauthorized persons from using the Pool or Hot Tub and Pool or Hot Tub area during the term of the rental. Guest also understands that undertaking such activities at approximately 4,500 feet above sea level may affect a person’s performances and abilities. Guest represents to Red Rock Retreat that Guest, Guest’s immediate family and Guest’s invitees have no physical impairment(s) or problems, which would adversely affect their ability to participate in water sports or Pool or Hot Tub activities. For good and valuable consideration, GUEST HEREBY AGREES TO RELEASE AND DISCHARGE RED ROCK RETREAT AND AGENT and their respective heirs, successors and assigns from any and all responsibility or liability for injuries or damages to Guest, members of its immediate family or its invitees and to any other person arising from use of the Pool or Hot Tub and Pool or Hot Tub area by any person during the term of the rental. Further, GUEST AGREES TO INDEMNIFY AND HOLD HARMLESS Red Rock Retreat and Agent from any and all liabilities, damages, claims, causes of action and the like, including reasonable attorneys’ fees and costs, arising from the use by any person of the Pool or Hot Tub and Pool or Hot Tub area during the term of the rental. Guest understands that they shall carry health or life insurance sufficient to cover any claims arising from Pool This home is privately owned. Red Rock Retreat is not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.


Any modifications to the terms and conditions above must be approved in advance by Red Rock Retreat.
Rates, terms and conditions are subject to change without notice.
NO illegal activities by Guest, Guest’s party or anyone admitted by Guest(s) are allowed on the property, whether inside the home or on the ground. Guest will be fully responsible and liable for any illegal activity.
The Rental Property premises are equipped with exterior cameras for security reasons to provide surveillance of entrances in areas of public view. Guests agree they will not tamper or attempt to disable the cameras.
DO NOT FLUSH anything other than toilet paper in toilets.  NO feminine products, wipes, diapers or foreign objects should ever be flushed. If it is found that misuse has resulted in clogging the septic system, you could be charged for damages.
Please avoid staining linens, beds, pillows, and furniture.  Do not wash blue pool towels with white linens.

Execution of a digital signature shall be deemed a valid, legal signature.